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FAQ

What perfumes does The Perfumery sell?

We have developed our own range of perfumes that we market and sell under The Perfumery brand. This is a carefully compiled selection of perfumes that reflect a wide range of scent styles, to appeal to every taste for both men and women along with a good selection of unisex options.  Our perfumes have been built around well developed and well-liked scents along with a few you might not know.

How do I know that I will be getting a good quality perfume if I buy from The Perfumery?

Only the best perfume oils sourced from Europe go into our perfumes, fragrances and scents.  It’s not just the oils, you won’t find a better perfume base anywhere. You get all the UV stabilisers, fixatives and skin conditioners you need for perfumes that last longer and have a good skin feel.  Add to this bottles made from toughened pharmaceutical grade glass with a 100% UV filter, to give perfumes with excellent bottle life.

If you buy from us, you can be assured that you are buying a perfume that will match the best perfumes the world has to offer.

How long can I expect The Perfumery fragrances to last on my skin?

You can expect perfumes that will last at least as long as similar branded perfume, but usually longer.  It is worth bearing in mind that there are many things that influence how well a perfume will last – skin chemistry, how much sleep you’ve had, stress levels, weather, perfume style, dosage and so on.  We have a number of articles and videos on this topic if you are looking for more detail and information.

Where can I smell The Perfumery perfumes?

We have a number of options to make it easy for you to experience our perfumes, conveniently delivered to you.  We have free scented samples, 2ml starters and 10ml sizes. Try a starter pack to start with and you will get 6 perfumes to try, and you can get a few free scented samples to go with it.  Its really easy, convenient and cost effective; give it a try.

Is there a wide range of perfumes for me to choose from?

There are plenty to choose from. We have a wide selection of perfumes, fragrances and scents that cover a wide range of scent styles and tastes.  There are constantly new fragrances and ranges being added for both you and your home.  If you don’t find what you are looking for, pop us a note using the contact tab on the website and we will send you suggestions of fragrances to try and let you know if and when we will be getting your chosen fragrance.

Are the perfumes oil based?

The real question being asked here is “Are your perfumes good quality and will they last?”.  The answer is yes and yes.  We use only the best oils and perfume base, giving you piece of mind that you are buying products that are among the best available.

How do I choose a perfume when buying online from The Perfumery?

You can arrange the scents in a number of different ways and can use the filters to narrow down the selections.  Perfumes can be filtered by men, ladies and unisex. You can search for a specific perfume or brand and our search engine will show you the closest matches.

You can also search by notes. Alternatively browse through the list and see what catches your fancy.

What do the different colours on the perfumes mean?

We have arranged our perfumes scent families, which is a simple way of grouping together perfumes that have common scent make-up.  There are 8 scent families 4 for women and 4 for men and each has a different colour.  These scent families or genealogies tell you the essential signature of the scent.  We have a detailed explanation on the blog of each of the genealogies.

Are there any stores where I can go to get The Perfumery perfumes?

Why would you want to go to a store when you can go online from the comfort of your own home or from wherever you choose, anytime you like and have your goods conveniently delivered to your door?

We are an online retailer, and only make our products available through our website.  By offering the perfumes scents and fragrances online, we can offer you better value, a larger range and the convenience to transact on your terms.

What methods of payment can I use to pay for my order?

You can pay by Instant EFT or using a Credit Card or any other payment method available at checkout.

How will I know when my order will be delivered?

Your order will be delivered within 3 – 4 working days in all major centres.  If you live in the boondocks it may take longer, but we will notify you and confirm the delivery time. When we run promo’s, these times may vary.

What do I do if I don’t receive what I have ordered?

Just let us know via email or through the contact tab on the website and we’ll sort out the problem chop chop.

What will happen if what I have ordered is out of stock?

If we do not have stock on a particular item, we will notify you that we are out of stock and give you an estimate of when we are expecting the new stock.  You can then choose one of the following:

  • Wait for the item in question to come in to stock and we will then deliver it for you in the normal course.
  • Choose and alternative product that is in stock.
  • Request a refund and we will refund you money.

Do you offer a money back guarantee?

Yes, if you are in any way dissatisfied with your purchase, you may either exchange it for something more to your liking or we will refund your purchase in full. Please read our Exchanges, Returns and Refunds policy for full details.

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